Core Values
Our customer base, made up of government and state agencies, large corporations, small businesses, and individuals, all know they can trust FLS. At the heart of our customer service philosophy — encircling that trust — are three Core Values:
Our Core Values are far-reaching and encompass our belief in commitment and accountability.
Committed to Excellence...in our work. Our customers deserve quality — there is no magic wand required! We have searched the globe to find translators and interpreters who are committed to doing the job right. They ask questions, research meanings, and use translation tools and resources, while welcoming feedback, and meeting deadlines.
FLS contract interpreters keep their language current through study, certification, and frequent visits home to their native country. But that's only half the picture. It's the FLS managers in our headquarters in Huntsville, Alabama, who fulfill our commitment to excellence by turning our translations into publishable documents, by sending the appropriately skilled interpreter to the job, and by making sure that each job is as important as the last, or the next.
Committed to Professionalism...in our relationships. Our customers deserve service — after all, we are a service industry — and it is so important, we even made it a part of our name. Service means we do what we say we're going to do, in the amount of time we say we will do it, communicating throughout the process.
Sometimes we accept nearly impossible assignments, because that's what service means — but never to the detriment of the customer. We believe a commitment to professionalism has everything to do with the way we build relationships. We build them to last, starting with each staff member — translator and interpreter — and extend them to every customer, from the smallest to the largest.
Providing Communication...through teamwork. As language experts we help our customers communicate — globally. As professional linguists we like to say that we speak for our customers, and not just the everyday kind of language. Whether interpreting or translating, we have to speak "technical". From the smallest document to the most complicated manual, we communicate the written message. Whether for a doctor's appointment or in the court room, FLS supplies the voice that delivers the message.
We believe that the FLS translator or interpreter, editor, proofreader, and project manager are not only part of the FLS team, but are an integral part of the customer's team as well! As experts in communication, we demonstrate it every day by communicating clearly and frequently with our customers, by listening to their feedback and responding to their questions, so we can be a stronger part of our customer's team.
